About Us

CYNTHIA BELL, B.S., M.A.

Cynthia Bell is Vice President and continues to provide professional training, and employee wellness in the workplace. Her dedication to emotional wellbeing, and mental health has morphed into supporting government agencies, churches, schools and various other entities.

Her specific areas of training and expertise are:

Teaching organizations how to modify policies and procedures to reframe performance reviews as opportunities for compassionate feedback instead of evaluations against strict targets.
Ensuring that employee accountability isn't complicated or stressful
Normalizing and supporting mental health in the workplace by developing peer support groups
Supporting school-based leadership teams in effectively implementing therapeutic supports for shaping and overseeing the behavior success of students
Facilitating and promoting behavior change in the classroom

Cynthia clearly understands that mental health, employee wellness and overall student behaviors will differ according to race, economic opportunity, citizenship status, job type, parenting, caregiving responsibilities, and many other variables. She is committed to support people as they face new stressors, safety concerns, and economic upheaval.

CONRAD BELL, B.A., M.S.

Conrad Bell is the founder and CEO. Prior to the inception of OSI, Conrad worked fifteen (15) years counseling individuals, couples, families, and groups who were dealing with issues that affected their mental health and well-being. He approached his work holistically, using a “wellness” model (as opposed to an “illness” one) which highlighted and encouraged the client’s strengths.

His professional relationship with his clients empowered them to accomplish mental health wellness, education, and career goals. The strategies he employed, assisted them in overcoming obstacles and personal challenges that they were facing. Conrad continues to be affiliated with The American Counseling Association and American Mental Health Counselors. He strongly believes that “supporting members of our society will grow a stronger one.”

KIANA SMITH, B.S., M.ED.

Kiana Smith is a trainer, conflict resolution coach, mental health counselor, educator, speaker and author. She is committed to educating individuals with the principles, skills and strategies for successfully navigating conflict whether with self or others.

KeeBe’s areas of expertise include:

Conflict Resolution Training and Mediation
Cultivating a Thriving Culture and Climate
Workplace Wellness
Emotional Intelligence (EQ)
Stress Management
Work-Life-Balance
Mental Health Awareness
Understanding Your Triggers

Over the years, KeeBe has rendered her expertise to a variety of school systems, detention centers, government agencies, churches, couples and privately owned firms. In every arena, regardless of the capacity, her main objective is to assist with bringing about favorable outcomes that lend to an improved quality of life for the individuals served.

Mechelle ARMSTEAD-PHARR, M.S., COUNSELING lcpc, lpc

Mechelle serves as an adviser, consultant and trainer for Outreach Solutions, Inc. She works with a broad spectrum of clients. Her area of expertise is adults with various challenges, adjustment to disease, anger management, loss and grief, as well as depression, anxiety, and others. Mechelle also provides supervision for individuals wishing to become licensed treatment providers. Her philosophy is to work with clients to build relationships that are nurturing and not depleting by helping the client to understand the things that are working for them and letting go of the things that are not. Mechelle engages clients through her use of a variety of therapeutic techniques, that will enable them to achieve their goals and reach their full potential. She provides employee wellness trainings and assists people to effectively communicate decisions about every aspect of their lives. During her career, she has held a variety of social work, management and mental "wealth" training positions.

CAROL HELTON, B.S., M.A.

Carol Helton is the Director of Professional Development and Training. She is a consultant and mental health professional for Outreach Solutions. Carol provides staff wellness development specifically to schools in the District, Maryland and Virginia. Carol conducts workshops and staff developments on topics inclusive of Individuals with Disabilities Education Act (IDEA), emotional intelligence and crisis intervention. Her expertise is:

Conducting classroom observations of teachers
Providing technical assistance that will promote positive social behavior and decrease anti-social behavior
Supporting educators overall emotional well-being in the learning environment
Teaching educators how to observe and respect students “lived experiences.” (i.e., hunger, dysfunction at home, parent with mental health issues, etc.)
Educating staff how to stay in control with rational detachments

Carol's mantra is, "When students’ emotional and physical needs come first, creativity and curiosity take over. The adult in the classroom must make sure to maintain control by not being emotional when inappropriate behavior happens. Projecting emotions creates shame, blame and guilt, which can cause students to withdraw or continue the behavior. Focus on maintaining understanding and compassion while still reinforcing age-appropriate consequences."

OUR TEAM

CYNTHIA BELL, B.S., M.A.

CONRAD BELL, B.A., M.S.

KIANA SMITH, B.S., M.ED.

Mechelle ARMSTEAD-PHARR, M.S., COUNSELING lcpc, lpc

CAROL HELTON, B.S., M.A.